Before sharing your personal information with Goldes, you have the right to know where it goes, how it's used, and who can access it. This page explains all of that in plain language — no hidden agendas.
The core pillars of Goldes's privacy protection
Every transaction and data transfer is secured with military-grade encryption. No third party can intercept or read your data in transit.
Goldes will never sell your personal information to advertisers or any third party — that is our commitment.
You have the right to view, correct, or request deletion of your personal data at any time. Simply reach out to our support team.
All Goldes data is stored in ISO-certified data centers, with regular security audits and penetration testing carried out.
Goldes staff can only access data relevant to their role. Role-based access control is strictly enforced.
In the event of a security incident, Goldes has measures in place to notify users as quickly as possible within legal obligations.
Goldes is a licensed online betting platform. To operate securely, ensure user safety, and meet legal obligations, we collect certain information. The main reasons we collect your data are:
Goldes only Only the necessary data collects. Requesting or storing unnecessary information goes against our policy.
Goldes collects information from three main sources:
Goldes uses the data it collects solely for specified purposes. Your information is never used for any other purpose without your consent.
Goldes will never your information Never sold, does not sell your data to third parties for advertising purposes, or send marketing emails without your consent.
In limited circumstances, Goldes may share information with third parties. These cases are clearly defined:
In each of the above cases, Goldes ensures that the relevant party is bound by a strict confidentiality agreement.
Goldes uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your platform experience.
| Cookie type | Purpose | Duration | Mandatory |
|---|---|---|---|
| Session Cookies | Maintaining login sessions | Until the browser is closed | Yes |
| Security cookies | CSRF attack prevention | 30 days | Yes |
| Preference cookies | Remembering your language and theme preferences | 1 year | Optional |
| Analytics cookies | Site Usage Statistics | 6 months | Optional |
Optional cookies can be disabled through your browser settings, though some features may not function properly as a result.
Goldes uses industry-leading technology to protect your data. The core layers of our security framework are:
No system on the internet is 100% secure. While Goldes takes every precaution, keeping your account password strong and confidential is your responsibility.
As a Goldes user, you have the following rights over your personal data:
| Rights | Description | How to exercise them |
|---|---|---|
| Right to access | You can find out exactly what information Goldes holds about you | Submit a request via support chat |
| Right to rectification | You may request corrections to any inaccurate information | Profile settings or support |
| Right to erasure | Request deletion of your data under specific circumstances | Written request via email |
| Portability | The right to receive your information in a standard, portable format | Contact support |
| Right to Object | You may object to specific types of processing | Send a written request |
Upon receiving your request, Goldes typically responds 30 business days within which we will respond.
Goldes does not retain your data indefinitely. Retention periods vary depending on the type of information:
Even if a deletion request has been submitted for certain data For Legal Reasons may need to be retained for a specified period, in which case you will be clearly informed.
Goldes strictly does not collect data from anyone under 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.
If you become aware that a minor is using Goldes, please notify our support team immediately.
Goldes may update this privacy policy from time to time. When changes are made:
For any questions regarding the privacy policy support@goldes.appEmail us or reach out via live chat.
If you believe Goldes has violated your privacy, please contact us directly in the first instance. We aim to respond within 72 hours.
Answers to a few common questions about the gaming experience
Hundreds of thousands of Bangladeshis trust Goldes — because we are transparent, secure, and responsible.