Goldes Terms & Conditions — Transparent & straightforward and fully in Bangla

Goldes (https://goldes.app) is an internationally licensed online betting and gaming platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between Goldes and its users ("you", "user"). By accessing or using the Goldes website or mobile application, you are deemed to have read and accepted these Terms.

We know legal language can be difficult to follow. That's why Goldes has intentionally written these Terms in plain, simple language. However, please note that despite the straightforward wording, these Terms remain legally binding.

The following rules must be followed when registering and managing an account on Goldes:

• During registration, you must provide your real name, correct date of birth, a valid email address, and an active mobile number. Goldes reserves the right to suspend any account found to have submitted false information.
• Each person may only open one account. Any attempt to open multiple accounts under the same name, on the same device, or from the same IP address will result in all accounts being closed and any remaining balance may be forfeited.
• Your account login credentials (password, OTP) must never be shared with anyone. You are solely responsible for the security of your own account.
• Transferring or selling your account to another person is strictly prohibited.

Completing KYC (Know Your Customer) verification increases your withdrawal limit and speeds up payouts. Goldes may require identity verification for withdrawals above a certain amount.

The minimum age to use Goldes 18 years. No one under the age of 18 is permitted to open an account or place bets on Goldes — this is strictly enforced.

• Your date of birth is verified at registration. Government-issued ID may be requested if there is any doubt.
• Any account found to be registered under a minor's name will be closed immediately and deposited funds will not be refunded.
• If there are minors in your household, keep your device and login credentials secure.

The following rules apply to placing bets on Goldes:

• Bets cannot be cancelled once confirmed. Please review your bet slip carefully before submitting.
• The Cash Out feature is available on selected matches and markets — it does not apply to all bets.
• If a match is cancelled or incomplete, Goldes will settle bets in accordance with the applicable rules and issue refunds where relevant.
• If incorrect odds are displayed due to a technical error, Goldes reserves the right to void the affected bets.
• Goldes sets the maximum bet limit per user for any single match, and this limit is subject to change.

Goldes supports all major payment methods in Bangladesh. The key terms regarding payments are:

• Deposits & Withdrawals No Service Charges — From Goldes. However, your payment provider may apply additional charges.
• Minimum deposit: ৳100 via bKash & Nagad; ৳200 via Rocket; ৳500 via bank transfer.
• Withdrawals can only be made to the same payment method used for the deposit — or to a previously verified account.
• Payouts for verified accounts are typically processed within 2 minutes. In special circumstances — such as large amounts or additional verification requirements — processing may take longer.
• If fraud is suspected, Goldes may temporarily suspend a withdrawal and conduct an investigation.

Goldes regularly offers a variety of bonuses and promotional offers. The following terms apply to their use:

• Each bonus has its own wagering requirements. Bonus funds cannot be withdrawn directly — they become withdrawable only after the required amount has been wagered.
• The same bonus cannot be claimed more than once. Attempting to claim bonuses through multiple accounts will be treated as fraud.
• Bonus offers have an expiry date — they will be cancelled if not used within the specified time.
• Goldes reserves the right to modify or cancel any promotion at any time.

Goldes believes betting is a form of entertainment — not a source of income. We take responsible gaming seriously and offer a range of tools to help users stay in control:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Bet Limits: Set a limit on the maximum amount you can bet within a given period.
• Break benefit: Temporarily suspend your account for a set period of time.
• Self-Exclusion: The option to permanently close your account on the platform.

If you notice signs of a gaming addiction, please Responsible Play Visit the page or speak with our support team.

The following activities are strictly prohibited on Goldes and may result in account termination as well as legal action:

• Attempting to fix matches or illegally influence the outcome of any event.
• Using software, bots, or automated systems to gain an unfair advantage.
• Using Goldes for money laundering or any form of illegal financial transactions.
• Deliberately exploiting platform technical glitches for personal gain.
• Using another user's identity or accessing their account without authorization.

Either the user or Goldes may close an account at any time:

• Closure Initiated by the User: Send a request via support chat or email. Your account will be closed once any pending bets and balances have been settled.
• Closure Initiated by Goldes: Goldes may terminate an account without notice in cases of terms violations, fraud, or prohibited activities.
• Verified balances on accounts closed in accordance with the rules are generally refunded.

Goldes reserves the right to amend these Terms & Conditions at any time. However, we commit to the following:

• For significant changes, a minimum of 14 days in advance A notification will be sent.
• Continued use of Goldes after updated terms take effect will be considered acceptance of the new terms.
• The latest version of the Terms & Conditions will always be available on this page.

Any disputes arising from these terms and conditions will be resolved through international arbitration. The rules of Goldes' licensing authority take precedence over these terms.